Navigator Indonesia South East Asia's Best Choice for Travel Related Services
PT. Navigatoria Indonesia was founded in 2001 under the vision and innovation by the husband and wife team of Mr. Gleb Glotov and Mrs. Galia Noga. The licensed and operational name for their company is ©Navigator Indonesia with existing registration and trademarks implied. This dynamic couple has been living and working in the Asian travel industry since 1997 providing them an intimate knowledge of the travel industry in South East Asia. Navigator Indonesia was initialy setup as a travel logistic support company with only Mr. Glotov and his wife Mrs. Galia as the only operational staff. Since then they have grown Navigator Indonesia into one of the best Destination Management Companies (DMC) in the region.
| Navigator Indonesia's Management Team | |||
Working hard and caring about team, that's what makes Galya an exceptional manager. She not only helping our team successfully achieve all the goals, but also she makes our team into one big family. |
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| Gleb is person who is always moving forward. He always have new ideas and the ways to make those ideas into something special. In an other words, Gleb is an engine which makes everything work. |
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Currently Navigator Indonesia is providing a full range of travel services and product in Indonesia, Malaysia, Singapore and Bhutan.
Over the last ten years Navigator Indonesia has focused on providing the best quality travel services and products with the best price in mind.
Navigator Indonesia is an official travel company with actual contract with all of its suppliers it is able to offer whole sale rates to its customers.
Price however is not their focus but value is to ensure quality all products go through a thorough inspection of initial contact between Navigator Indonesia's Sales Team and a product supplier.
Then the product site inspection is conducted to ensure the authenticity and quality of the product only after its approval will it be added into our catalog and data base.
All material presented is done as an actual review by its staff to provide our customers with real information not a sales brochure.
The Navigator Indonesia Sales Team takes pride in providing the best products at the best price.
Some of the featured products and services provided are:
- Accommodations at all price levels and even exclusive resort packages.
- Personalized and commercial transportation options.
- A wide range of activities and entertainment.
- Cultural and educational tours for groups or individuals.
- Diving trips, safari, and certification programs.
- Day cruises, fishing trips, yacht charters, multi-day live aboard packages.
- Spa packages and treatments.
- Wellness and self-improvement programs such as yoga, meditation, cooking classes.
- Restaurant contacts for set menus, special event meals, or romantic dinner programs.
- Wedding and celebratory events programs.
- Specialty guest services ranging form charter flight assistance to translation services and police escorts.
- Access to some of the most unique and special souvenirs at each destination.
| Navigator Indonesia's Sales Team | |||
Arie is working closely with our partners, making sure that we have up to date information about all the rates, special offers and events. |
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| When you meet Sveta you instantly feel her energetic and bright personality. Whenever our partners have a question, they know that Sveta is the person that they can depend on. |
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With a skilled team of travel specialists Navigator Indonesia is fully prepared to handle any and all reservation requests.
Reservation processing is a core part of Navigator Indonesia's business model and is taken very seriously.
Navigator Indonesia is using the latest technologies to ensure the highest efficiency and accuracy while processing customer requests.
Travel services provided by Navigator Indonesia are a customized experiences for each guest and to ensure this all reservations are manually processed as well providing a higher level of customer satisfaction.
Navigator Indonesia is currently processing request from all market segments of the travel industry from some of the world largest out bound operators to direct customers.
Their staff is trained to handle all forms of request no matter how strange or simple, group or VIP they are ready.
Beyond being ready Navigator Indonesia's reservation team is truly that a team with different job designation and roles that all support and overall work process.
Part the expertise is from the continued destination and product training that the staff receives in order to better service customer requests.
With the additional knowledge base and years of experience behind them each reservation staff member cannot only make reservations on your behalf but can provide product and destination specific details to provide the human touch to each reservation.
The Navigator Indonesia Reservation Team is ready for your requests and to help answer any questions or concerns you may have about your travel plans.
| Navigator Indonesia's Reservation Team | |||
Alfrida has a very curious and a sharing personality. She knows her job very well, so all the bookings that we receive are processed quickly and professionally. |
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In order to process many bookings in a same time you must have skills and experience. That why we are happy to have Erly in our team. Whatever is the difficulty Erly always does her job in time. |
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Some reservations require special attention to them. Indah is very accurate and professional when it comes to handling the VIP bookings. |
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Mikhail has been working in tourism since 2003. He likes to travel and explore new destinations. Now he is helping tourists from all around the world with reservations, so they can explore the wonderfull country of Indonesia. |
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Tika is very quick and professional in solving any type of problems that might occur during booking process. So if you have any question feel free to ask her. |
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As a head of reservation department Wayan makes sure that all of the reservations and bookings have been done in time. Many years of working in reservation department made her an exceptional specialist. |
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Reservation processing may be a core aspect of the Navigator Indonesia business process but the real magic is in the delivery and customer experience.
Delivering and execution of travel products and services is not just a job but an art form and requires a intimate knowledge of not only the destination but the best product delivery method.
Navigator Indonesia has a dedicated office logistic and on ground operations team that will ensure that all customer reservations are correctly delivered from the time the guest arrives until they depart the reservations are being monitored.
This operational team has the biggest responsibility and specializes in handling not only the product delivery but on the spot problem solving.
There are always occasions when plans fall apart due to external circumstances such as flight delays or illness when these things happen on vacation it has the potential to ruin a persons vacation.
Navigator Indonesia's operational team is experienced handling even the most extreme cases and resolving issues that may arise in a timely manner to maintain customer satisfaction.
Navigator Indonesia does not just make a reservation and leave the details up to the customer but takes a pro-active approach to maintaining customer's satisfaction.
They will make sure that you received the correct product at the correct time and will even contact you directly if possible to remind you of up and coming product or services you are to receive.
Navigator Indonesia's operational team will focus on making each customers vacation a holiday come true.
Having the trained office staff is only a part of the operational team.
In addition to the office Navigator Indonesia has its own fleet of vehicles and drivers for providing transportation services.
These drivers all have valid licenses and have gone through on the road safety training.
These individuals are in direct contact with office allowing for on the spot corrections to be made as circumstances dictate.
| Navigator Indonesia's Operational Team | |||
| Alena is very nice and outgoing person. She loves her job and has an extensive knowledge of all locations in Indonesia. She can help with any problem or question that you might have during your stay. |
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When it comes to arranging the transportation, Anom is the person to talk to. Whatever the destination, whatever is the transportation requirements, he will find it and organize it. |
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Eka is operational department manager and is a true professional, when it comes to organizing
trips, tours or conferences in Bali. She has a great problem solving skills and works with reservations on daily basis. |
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Collecting and deliviring correct information in time is an important task. Every day Komang makes sure that our staff and our clients have all information they need. |
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Rifa has been working in reservations for a very long time and is the best specialist when it comes to organizing long and difficult tour. |
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On the ground customer support and for providing customized service Navigator Indonesia has a team of travel experts who are continuously in contact with guests during their stay. These individuals make up the Guest Services Team of Navigator Indonesia. They will often meet with guest after they arrive and provide on the spot personalized consultations for guests new to the region. This practice is done to help guest become more familiar and comfortable being in a strange and new country and most guests find it helpful to have a contact person who walk them through some of the simple tasks many travelers take for granted such as money, time, food and phone differences. Navigator Indonesia's Guest Services Team is the front line in providing the highest standard of travel service delivery. Customers who request customized travel plans or events will often be in need of assistance with their special requests and may contact these individuals directly for assistance. Navigator Indonesia's guest service personnel is highly trained and knowledgeable about the destination they are serving as well as about all products available. These individuals will also have a unique insight into the destinations and are a valuable resource for non-standard information such as best shopping locations, restaurant recommendations and local cultural events. Navigator Indonesia's invites you to come and meet these remarkable people on your next visit with us.
| Navigator Indonesia's Guest Services Team | |||
Andrey has been living in Bali for many years. In those years he fallen in love with magic and the beauty of this tropical island. It's hard to find a person who understands so much about Indonesian culture. He is always happy to share his knowledge and his experience with those who want to inquire. |
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Elena is very nice and understanding person. She really enjoys working with people and she helps our clients with any questions that they have during their stay. |
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To explore wonderfull country of Indonesia you will need to find a professional local guide. And it's hard to find anyone so knowledgeable and professional than Hartana. |
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You probably recognize Sumada from many documentary TV show's and movies about Bali. For many years he has been helping documentary filmakers and tourists learn more about his country. |
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Navigator Indonesia also of course has an accounting department for handling what else money. You may contact these individuals regarding reservation balance or charges as they are not directly involved with any part of the reservation making or delivering process.
| Navigator Indonesia's Accounting Team | |||
It is difficult to imagine our team without Retha. She is not only professional accountant, but also a nice and outgoing person, who is always ready to help. |
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Puspa very hard working and accurate person. Those skills help her in being an skilled accountant. |
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In this day in age an office cannot be complete without its Technology (IT) Team. Navigator Indonesia has a well trained and professional IT team that manages not only all of the electronic equipment in the office but also all off site systems including serves and telecomunications equipment. These individuals have no direct impact on the reservation or travel service provided but are an integral part of the system by making all technologies work so as the products and services guests receive are delivered efficiently. Navigator Indonesia's IT team works to keep all the parts of the system working smoothly and are responsible for the up keep of it. Obviously by reading this you can see how important these individuals are to our business process.
| Navigator Indonesia's Technology Team | |||
Navigator Indonesia and its team invites you to come visit us.
Navigator Indonesia's Corporate Details
(62-361) 729-508, 727-828
Corporate Name of Incorporation: PT. Navigator Indonesia
Permanent Office Address: Istana Regency Park Block L Number 6, Jalan Bypass Ngurah Rai Pesanggaran, Bali Indonesia 80223
Main Office Phone Number: +62-361-727828
Fax Number: +62-361-729048
General Contact Email: info [ @ ] navigatorindonesia.com
Customer Service Number: +62-361-7451791
Customer Service Email: support [ @ ] navigatorindonesia.com
Technical Support Email: admin [ @ ] navigatorindonesia.com
Indonesian Business Registration Number: 22.09.1.63.00291
Indonesian Travel Agent Registration Number: 239/T/PARIWISATA/2005
Indonesian Tax Registration: 02.217.463.5-903.000
Association of Indonesian Travel Agents Number: No. ASITA 0309/XVII/DPP/2004
Navigator Indonesia's Awards and Recognitions
- Westin Top Producing Agent for Russian Market (2007,2008,2009)
- Jayakarta Top Producing Agent for Russian Market (2008)
- Melia Bali Diamond Award for outstanding support (2007,2008,2009)
- Melia Bali Diamond Award for outstanding support (2007,2008,2009)
- Anantara Suits Top Russian Supporter (2009)
- Laguan exceptional support award (2008)
- Nikko Bali appreciation toward excellent cooperation (2008,2009)
- Oberoi Indonesia Top Ten Supporters (2009)
- Bali Bird Park Outstanding yearly support award (2007)
